Welcome to www.sanadbooks.com (“WebSite”). The owner and operator of the Site is Sanad Books by BTM Australia Pty Ltd, a limited liability company registered in Australia under Australian business number 84610198242
We give you:
- The right of access to your information
- The right to rectification of your information
- The right to erasure of your information
- The right to restrict processing of your information
- The right to data portability should it be required
- The right to object to usage and storage of your information
- Rights in relation to automated decision making and profiling as relevant.
Collecting information about you
- provide us your personal information and contact details;
- order or purchase sanadbooks products and/or services
- enter your personal information on the sanadbooks website or other sanadbooks -owned properties;
- participate in a sanadbooks competition;
- interact with us through social media (including Facebook and Twitter);
- register on the sanadbooks website/s
- contact us; we may also keep a record of that contact.
- We will only collect additional personal information with your consent.
Information you give us
We collect and store all the information you enter yourself into your Account and Email Newsletter Preference centre, including personal information such as your name, addresses, phone number, email address; information about your orders; personal communications with us; and your newsletter preferences.
We collect and store any information you give to us when you contact us through our customer contact channels e.g. phone, email, chat, contact centre, social media; that is relevant to you or us for the purposes of updating your information, or improving our service to you or offering you new products and services if relevant.
Information from your use of our websites and services
We collect and store information about your usage of our website when you browse and shop with us. This includes technical information such as your browser type; device type; IP address; length of time you are on part of a page, a page and the site, and other technical information.
Information collected and stored from browsing our websites is anonymous unless you are logged into your account and have visited us before, in which case this information is associated with your account by cookies that our servers place on your computer so that we can improve your browsing and shopping experience and offer further service and products to you onsite; by email (unless you have unsubscribed from such services); by retargeting services on other platforms via cookies eg social media; and other online properties not associated with us also via cookies.
We collect and store the above information in server logs and our database.
Using and disclosing your personal information
BTM Australia Pty Ltd’s purpose in collecting your personal information is to provide you with:
- the ability for you and BTM Australia Pty Ltd to complete or progress your order or transaction with us
- information that interests you
- information about events; and
- special offers that are relevant to you
BTM Australia Pty Ltd will not use or disclose any of your personal information without your consent, unless:
- required by law;
- BTM Australia Pty Ltd believes it necessary to fulfil the above purposes or otherwise to provide you with services or products which you have requested; or
- to protect the rights, property or personal safety of other users of the website, any member of the public or of BTM Australia Pty Ltd.
In seeking to give you the most worthwhile experience in using the BTM Australia Pty Ltd website, your personal information may be used to send you advertisements about products and services that we think you are likely to be interested in.
BTM Australia Pty Ltd does not disclose your personal information to advertisers. We use the services of one or more trusted service providers located overseas to use and process personal information for the explicit purpose of fraud detection, transaction processing, or for providing a product or service to you, in accordance with applicable privacy and data protection laws. In order to operate the BTM Australia Pty Ltd website, fulfill the purposes set out above or otherwise deliver products or services, BTM Australia Pty Ltd will not otherwise disclose your personal information to other companies or third parties without your consent.
When Sanad Books by BTM Australia Pty Ltd (sanadbooks.com) will contact you
When you complete a purchase with BTM Australia Pty Ltd, you are presented with a comprehensive way to manage what marketing communications you wish to receive - if any - from BTM Australia Pty Ltd. Similarly, when you create an account or subscribe to BTM Australia Pty Ltd newsletters, your preferences can be managed by you in their entirety.
Types of communications you may receive
- updated information about the BTM Australia Pty Ltd website;
- information about our products and services which may interest you; and
- other information about upcoming events - such as discount promotions which may interest you.
- Any communication enabled in the newsletter preferences area in your account
If you are receiving promotional information about BTM Australia Pty Ltd and do not wish to receive this information any longer, you may remove your name from our list by visiting the BTM Australia Pty Ltd website and updating your newsletter preferences in your account. Please allow up to 3 business days for this request to be processed.
You can access the information Sanad Books by BTM Australia Pty Ltd (sanadbooks.com) keeps about you
If at any time you want to know what personal information BTM Australia Pty Ltd holds about you, you can log into your account and view the information you gave us. If you have further questions, you can contact us by phone.
How you can control the information collected by BTM Australia Pty Ltd (sanadbooks.com)
These are ways that you can control the information that may be collected and stored about you or your browsing activities.
You can log into your account at any time and edit the information you have entered previously.
Contact our support
You can contact our support by any of the contact modes we offer to talk to a Customer Service representative about the information we have collected. We will delete information about your account or your entire account, except for the information that is relevant to completing an order, or for legal or government purposes.
Your Email Preference Centre
You can log into your Email preference centre in Your Account and manage the types of communications you will receive from us that we have stored. You will receive advice about the status of any open orders until your order/s are complete.
Block or Delete Cookies
You can delete the cookies that our websites and associated services have placed in your browser. You should be aware however that your browsing or shopping experience may be reduced.
Use Incognito or 'Safe Browsing' mode in your browser
These modes allow you to browse the web without recording web pages and files in your browser. All cookies get deleted after you've closed all of your incognito windows and tabs and your bookmarks and settings are stored until you delete them.
Changing and updating the information Sanad Books by BTM Australia Pty Ltd (sanadbooks.com) has about you
If at any time you wish to change your personal information that is inaccurate or out of date, please contact our Customer Service team through your Message Centre in your account, or by contacting our Customer Service team by phone and we will amend your personal information accordingly, or advise you how you can do this yourself within your account.
Deleting the information BTM Australia Pty Ltd (sanadbooks.com)
has about you or stopping any further advertising material or other communications
If you wish to have your personal information deleted, please let BTM Australia Pty Ltd know by contacting our customer service team, and we will take all reasonable steps to delete such information unless it must be kept for legal reasons. If you do not wish to receive further advertising, marketing or promotional information from BTM Australia Pty Ltd, please log into your account and change your electronic newsletter preferences, or by clicking the Unsubscribe link that is on every electronic marketing or promotional email that BTM Australia Pty Ltd sends to you.
To stop any further print direct-mail marketing communications, please contact our customer service team.
Storage and security of your personal information
BTM Australia Pty Ltd will do everything reasonable and in its' power to keep secure the personal information which BTM Australia Pty Ltd holds about you. Access to this information is restricted only to BTM Australia Pty Ltd employees who have specific authorisation. BTM Australia Pty Ltd also continually endeavours to improve security safeguards using the most stringent, industry-accepted online security and internal processes. That said, BTM Australia Pty Ltd will not be held responsible for events arising from unauthorised access to your personal information but will do everything in our power to prevent it as a responsible, high-profile, Australian online retailer.
What to do if you have a problem or question
Enquiries in relation to the Privacy of residents in the EEA and the GDPR should be referred via the above methods with reference to the Data Protection Officer, Steven Traurig.