To order from Sanad Books, you need an account. This online account helps you handle your order details easily.

Your Sanad Books account lets you see the following:

• Your Account Info
• Your Orders and their Status
• Messaging us
• Submit a return request
• Your Wish List

Adding a phone number helps us reach you faster about your order.

You can change your account info by logging into our website. Click 'Sign In' at the top right of the page.

To reset your password, please follow these steps:

1. Go to the Login page and click "Forgot your password?" upper to the password field.
2. Enter your email address in the field and click "Reset password".
3. You will receive a new password and a link to sign in. You will be able to change the password later.

However, you must create a new account if you cannot access your email address.

It's important to note that resetting your password will NOT impact your previous orders.

By selecting "Remember me," you can decrease the frequency of having to sign in on a particular device.

For the sake of your account's security, it is recommended that you only use this option on devices exclusively for your personal use.

Ordering from Sanad Books is easy and secure!

1. Please search for the book you want using our search engine.
2. Click on its page's orange "Add to cart" button to put it in your shopping cart.
3. When you're done shopping, click on checkout. Ensure everything in your shopping cart is correct, then click "Proceed to Checkout" at the top or bottom of the page.
4. You must enter your email and password if you have an account. You'll be asked to create one if you don't have an account.
5. After logging in, enter your address.
6. The checkout page will show your order summary, shipping address, and payment information. Check them and click "Place Order".

That's it! We have your order and will contact you if there are any updates, and you will receive an email confirming your order.

If you face any issues, please look for the live chat button to communicate with us; we are happy to assist you.

We accept payments through credit cards - VISA Delta, MasterCard, VISA Debit, VISA, Electron, AMEX, Maestro, and SOLO. You can also use PayPal to make payments. However, we do not accept cheques, postal orders, or initial invoices, and due to reasons beyond our control, the cash-on-delivery payment method is currently unavailable.

If your books are shipped through a courier service, we'll ask for a valid daytime contact phone number. Typically, high-value orders are delivered via courier. We assure you that your phone number will not be shared with any third party except the delivery driver.

No, you can only place orders through our website. This ensures that both parties have a complete record of the transactions and that orders can be processed quickly. Besides, online payment ensures your data is kept secure throughout the ordering process

Sanad Books has a strict time frame for making changes to an order, such as updating the shipping address, adjusting the quantity, or adding items after placing the order.

You can find our whole policies in our Terms and Conditions by clicking here.

If you need to change your order, please get in touch with us via Live Chat on WhatsApp at +61 466 011 042. We're here to assist you Monday to Friday, from 9 am to 5 pm UAE time, except on official holidays and weekends.

• If you're buying books for personal use and not for business purposes, you can cancel your order without giving any reason within 14 days from the day of delivery.
• You can cancel the order by notifying us of the cancellation through our website's contact form.
• Unless you've received a wrong or defective book, you'll bear the cost of returning the book. After cancelling, you must send the shipment back to the seller within 14 days following the instructions.
• Once we receive the shipment, we'll refund your money within 14 days. Your money will be returned through the payment option you used to make the purchase.

Yes, you can get a refund for your order. You must cancel your order and return the books to the seller to get a refund.

• To cancel the order, you need to fill out the form on the website and cancel your order within 14 days of receiving it.
• After cancellation, you must return the shipments to the seller within 14 days.
• Once the seller receives the shipments, we will refund you within 14 days.
• Your money will be refunded through the payment option you used to make the purchase.
• Unless you received the wrong or defective book, you will bear the cost of returning the book.
• To get the refund, you must return the shipment to the seller in good condition.
• If the shipment is of high value, it is suggested that you use a secured delivery service to return it.

We offer FREE delivery on all direct orders, irrespective of price, size, or destination of the goods.

Click here to get the list of the countries where we ship our products. If your country is on the list, you will get free delivery to your location.

While checking out the products, check under the 'add to cart' option to find the estimated dispatch time for each product. Create separate orders to get the products delivered to different addresses.

Unfortunately, no! Almost all our deliveries are made through domestic postal services, making it impossible for us to give you an exact date when your items will be delivered.

We encourage sellers to submit their orders as soon as possible. Since there are different sellers in different locations, we collect all the books in our processing center to ship all the books at the same time, and This means that the order will deliver the books to you in one shipment; if sent from the same country.

The majority of the orders cannot be tracked once dispatched to the customers. Nevertheless, as high-value books will be shipped through Aramex, DHL, or Australia Post, you can get a tracking number for them.

Different items take different times to get delivered, even if ordered simultaneously. You can check the product page to get more information. Moreover, you will receive an email from us when your product is dispatched.

Click here to get the list of the countries and regions we currently ship free of charge. If your country or area is not on the list, we request you to review this list regularly, as we keep adding new countries and regions to this list whenever possible. Please note you are responsible for any local taxes and shipping. The applicable local sales tax, VAT, and similar taxes will depend on the tax, which applies to your delivery location.

Yes, we are pleased to offer this service to our customers, where you can gift your loved one the books he/she loves when sending a gift certificate by clicking here.

The images on our website are intended as a guide. The stock you see online is not kept with us; we get it from various suppliers. The publishers supply us with images, and they can have multiple cover designs for one title, so we will not know what design we will receive until it is delivered to us.

Please fill out the online contact form to contact us. In the online form, you can specify the issue you are facing or your query, and we will direct it to the concerned person from the specific department. We strive hard to respond to your questions within 24 working hours.

Not only for queries or issues, but you can also contact us to give us your feedback and suggestions. We would love to hear from you!

Our Customer Service staff reads all the emails and replies to them as soon as possible.

These content guidelines apply to book titles, cover art, and product descriptions.

At Sanad Books, we consider it our responsibility as booksellers to provide access to written content, even if it is controversial. We carefully review the types of content we offer in our stores and consider feedback and customer concerns. In cases where we believe a particular book may create a negative customer experience, we reserve the right to remove it from the website.

Our vendors are expected to comply with these guidelines, and we invest significant resources to ensure they do. If we are notified of potential violations, we will promptly investigate the matter and remove any content that does not adhere to these guidelines. Vendors can appeal our decision if we draw a title from the website.

We take violations of laws and proprietary rights very seriously, and it is the responsibility of publishers and vendors to ensure that their content does not infringe on any laws or requests related to copyright, trademark, privacy, or publicity.

At Sanad Books, we do not sell offensive content, which includes materials that we believe promote hate speech, child abuse or sexual exploitation, pornography, rape or pedophilia, or terrorism. Additionally, we do not allow content that is misleading or does not accurately represent the book's content, nor do we allow content that is generally disappointing to customers.

Our goal is to provide a positive customer experience and offer content that enriches and enhances the reading experience for our customers.