Help

We offer FREE delivery on all direct orders, irrespective of price, size, or destination of the goods.

Click here to get the list of the countries where we ship our products. If your country is on the list, you will get free delivery to your location.

While checking out the products, check under the 'add to cart' option to find the estimated dispatch time for each product. Create separate orders to get the products delivered to different addresses.

Unfortunately, no! Almost all our deliveries are made through domestic postal services, making it impossible for us to give you an exact date when your items will be delivered.

We encourage sellers to submit their orders as soon as possible. Since there are different sellers in different locations, we collect all the books in our processing center to ship all the books at the same time, and This means that the order will deliver the books to you in one shipment; if sent from the same country.

The majority of the orders cannot be tracked once dispatched to the customers. Nevertheless, as high-value books will be shipped through Aramex, DHL, or Australia Post, you can get a tracking number for them.

Different items take different times to get delivered, even if ordered simultaneously. You can check the product page to get more information. Moreover, you will receive an email from us when your product is dispatched.

Click here to get the list of the countries and regions we currently ship free of charge. If your country or area is not on the list, we request you to review this list regularly, as we keep adding new countries and regions to this list whenever possible. Please note you are responsible for any local taxes and shipping. The applicable local sales tax, VAT, and similar taxes will depend on the tax, which applies to your delivery location.

Yes, you can get a refund on your order. You have to cancel your order first and then return the item/s to us to get a refund. To cancel the order, you need to fill out our online cancellation form and cancel your order within 14 days of receiving it. After the cancellation, you need to send the item/s back to us within 14 days. Once we receive the item/s, we will refund you the money within 14 business days. You will get the refund through the payment option you used to make the purchase.

Unless you received the wrong or defective product, the cost of returning the item/s would be borne by you. It would help ensure that the item/s is/are returned to us safely to get a refund. If the item/s is/are a high-value item, you should use a recorded delivery service to return the item.

No, you can place orders only through our website; this ensures that both parties have a complete record of the transactions, and the orders can be processed quickly. Besides, online payment ensures that your details are kept secure throughout the ordering process.

If your items are getting delivered through a courier service, we require your valid daytime contact telephone number. We assure you that we will never share your telephone number with any other third party except the delivery driver.

1- If you are an individual buying goods for personal use and not for business purposes, you can cancel your order without giving any reason within 14 days from the day of the delivery. You can cancel the order by notifying us about your cancellation through our online contact form.

2- Unless you received the wrong or defective product, the cost of returning the item/s would be borne by you. After the cancellation, you need to send the item back to us within 14 days by following the instructions.

3- Once we receive the item/s, we will refund you the money within 14 business days. You will get the refund through the payment option you used to make the purchase.

We accept payments through credit cards - VISA Delta, MasterCard, VISA Debit, VISA, Electron, AMEX, Maestro, Apple Pay, Google Pay, and SOLO. You can also use PayPal to make the payment. However, we do not accept cheques, postal orders, or proforma invoices. For reasons beyond our control, cash on delivery is not currently available

Yes, we are pleased to offer this service to our customers, where you can gift your loved one the books he/she loves when sending a gift certificate by clicking here.

The images on our website are intended as a guide. The stock you see online is not kept with us, and we get it from various suppliers. The publishers supply us with images, and they can have multiple cover designs for one ISBN, so we will not know what design we will receive until it is delivered to us.

Please fill out the online contact form to contact us. In the online form, you can specify the issue you are facing or your query, and we will direct it to the concerned person from the specific department. We strive hard to respond to your questions within 24 working hours.

Not only for queries or issues, but you can also contact us to give us your feedback and suggestions. We would love to hear from you!

Our Customer Service staff reads all the emails and replies to them as soon as possible.

These content guidelines apply to book titles, cover art, and product descriptions.

At Sanad Books, we consider it our responsibility as booksellers to provide access to written content, even if it is controversial. We carefully review the types of content we offer in our stores and consider feedback and customer concerns. In cases where we believe a particular book may create a negative customer experience, we reserve the right to remove it from the website.

Our vendors are expected to comply with these guidelines, and we invest significant resources to ensure they do. If we are notified of potential violations, we will promptly investigate the matter and remove any content that does not adhere to these guidelines. Vendors can appeal our decision if we draw a title from the website.

We take violations of laws and proprietary rights very seriously, and it is the responsibility of publishers and vendors to ensure that their content does not infringe on any laws or requests related to copyright, trademark, privacy, or publicity.

At Sanad Books, we do not sell offensive content, which includes materials that we believe promote hate speech, child abuse or sexual exploitation, pornography, rape or pedophilia, or terrorism. Additionally, we do not allow content that is misleading or does not accurately represent the book's content, nor do we allow content that is generally disappointing to customers.

Our goal is to provide a positive customer experience and offer content that enriches and enhances the reading experience for our customers.

To reset your password, please follow these steps:

1. Go to the Login page and click "Forgot your password?" upper to the password field.
2. Enter your email address in the field and click "Reset password".
3. You will receive a new password and a link to sign in. You will be able to change the password later.

However, you must create a new account if you cannot access your email address.

It's important to note that resetting your password will NOT impact your previous orders.

By selecting "Remember me," you can decrease the frequency of having to sign in on a particular device.

For the sake of your account's security, it is recommended that you only use this option on devices exclusively for your personal use.