Fulfillment Associate

Job Title: Fulfillment Associate (English & Arabic Speaker)

Location: Sanad Books Sharjah Dispatch Centre, UAE

Type: Full-time

About Sanad Books:

Sanad Books is a leading online bookstore offering various books in various languages to cater to our global customer base. We strive to provide our valued customers with an excellent shopping experience and customer service.

Job Overview:

We are seeking a highly motivated and detail-oriented Fulfillment Associate with good command of English and Arabic to join our team at our Sharjah Dispatch Centre. The successful candidate will be responsible for efficiently managing the entire order fulfilment process, including receiving, picking, packing, and shipping customer orders.

Responsibilities:

  1. Accurately process incoming orders, ensuring all items are picked and packed according to established procedures.
  2. Coordinate and manage the inventory, ensuring that all items are stored in an organized and easily accessible manner.
  3. Conduct regular inventory checks and report any discrepancies or issues to the relevant supervisor.
  4. Prepare and print shipping labels, ensuring all packages are accurately addressed and ready for dispatch.
  5. Collaborate with the customer service team to address any order-related inquiries or issues, providing prompt resolutions to maintain customer satisfaction.
  6. Assist in the timely and accurate processing of returns, exchanges, and refunds.
  7. Maintain a clean and safe work environment, adhering to all applicable health and safety guidelines.
  8. Stay up-to-date with industry best practices and company policies and procedures.
  9. Perform additional tasks as assigned by the management.

Requirements:

  1. Good command of English and Arabic, both written and spoken.
  2. High school diploma or equivalent qualification.
  3. At least two years of experience in warehousing, order fulfilment, or a related field.
  4. Excellent organizational and time-management skills.
  5. Strong attention to detail and ability to process orders accurately.
  6. Familiarity with warehouse management systems and basic computer skills.
  7. Ability to work independently and as part of a team.
  8. Flexibility to work shifts, weekends, and holidays as needed.
  9. Physically fit and able to lift and move packages weighing up to 25 kg.

What We Offer:

  1. Competitive salary and benefits package.
  2. Opportunity for professional growth and development within the company.
  3. A supportive and collaborative work environment.

If you meet the above requirements and are excited about joining our dynamic team, please submit your resume and a brief cover letter detailing your relevant experience and interest in the position. We look forward to hearing from you!