FAQs

We offer free delivery on all direct orders, irrespective of price, size, or destination of the goods.

Click here to get the list of the countries where we ship our products. If your country is on the list, you will get free delivery to your location.

While checking out the products, check under the 'add to cart' option to find the estimated dispatch time for each product. Create separate orders to get the products delivered to different addresses.

Unfortunately, no! Almost all our deliveries are made through domestic postal services, making it impossible for us to give you an exact date of when your items will be delivered.

We encourage sellers to submit their orders as soon as possible. Since there are different sellers in different locations, we collect all the books in our processing centre to ship all the books at the same time, and This means that the order will deliver the books to you in one shipment; if sent from the same country.

The majority of the orders cannot be tracked once dispatched to the customers. Nevertheless, as high-value books will be shipped through Aramex, DHL, or Australia Post, you can get a tracking number for them.

Different items take different times to get delivered, even if they are ordered simultaneously. You can check the product page to get more information. Moreover, you will receive an email from us when your product is dispatched.

Click here to get the list of the countries and regions we currently ship free of charge. If your country or area is not on the list, we request you to review this list regularly, as we keep adding new countries and regions to this list whenever possible. Please note you are responsible for any local taxes and shipping. The applicable local sales tax, VAT and similar taxes will depend on the tax, which applies to your delivery location.

Yes, you can get a refund on your order. You have to cancel your order first and then return the item/s to us to get a refund. For cancelling the order, you need to fill out our online cancellation form and cancel your order within 14 days of receiving it. After the cancellation, you need to send the item/s back to us within 14 days. Once we receive the item/s, we will refund you the money within 14 business days. You will get the refund through the payment option you used to make the purchase.

Unless you received the wrong or defective product, the cost of returning the item/s would be borne by you. It would help ensure that the item/s is/are returned to us safely to get a refund. If the item/s is/are a high-value item, you should use a recorded delivery service to return the item.

No, you can place orders only through our website; this ensures that both parties have a complete record of the transactions, and the orders can be processed quickly. Besides, online payment ensures that your details are kept secure throughout the ordering process.

If your items are getting delivered through a courier service, we require your valid daytime contact telephone number. We assure you that we will never share your telephone number with any other third party except the delivery driver.

1- If you are an individual buying goods for personal use and not for business purposes, you can cancel your order without giving any reason within 14 days from the day of the delivery. You can cancel the order by notifying us about your cancellation through our online contact form.

2- Unless you received the wrong or defective product, the cost of returning the item/s would be borne by you. After the cancellation, you need to send the item back to us within 14 days by following the instructions.

3- Once we receive the item/s, we will refund you the money within 14 business days. You will get the refund through the payment option you used to make the purchase.

We accept payments through credit cards - VISA Delta, MasterCard, VISA Debit, VISA, Electron, AMEX, Maestro, Apple Pay, Google Pay and SOLO. You can also use PayPal to make the payment. However, we do not accept cheques, postal orders, or proforma invoices. For reasons beyond our control, cash on delivery is not currently available.

Yes, we are pleased to offer this service to our customers, where you can gift your loved one the books he/she loves when sending a gift certificate by clicking here.

Not only for queries or issues, but you can also contact us to give us your feedback and suggestions. We would love to hear from you!

Our Customer Service staff reads all the emails and replies to them as soon as possible.